***Team Lead/Application Service Manager - Switzerland***
For our global client based in Basel, RED is is currently looking for a ASM Team Lead to join their project as soon as possible for an initial 6 month contract.
The role will involve leading and facilitating a team of global external personnel to provide 1st, 2nd and 3rd
level support of IT solutions and acting as an Application Service Manager (ASM) to implement and maintain service
quality for applications.
- 6-8 years of experience in an application support organisation
- Sound knowledge/understanding of supported business domain
- Experience in System Life Cycle Management (e.g. business analysis for operational
- Systems, optimise systems, manage changes)
- Experience with best practices in IT Service Management (ITIL), CRM or customer service excellence
- Fluent English communication is required
If you are interested in this position, please apply for immediate consideration.