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ServiceNow Process Expert

Location: Basel, Switzerland Salary: Negotiable based on experience
Sector: Pharma & Health Type: Contract
Reference #: CR/056265_1542110953

Our Key client at RED is currently looking for a ServiceNow consultant to join a project based in Switzerland. Please find more information below;

Role: ServiceNow Process Expert

Location: Basel, Switzerland

Utilization: 100%

Duration: 7th of January 2019 to 30th of June 2019 (role can start from mid-December)

Business Purpose:

The role as ServiceNow Process Expert is to enable and drive the delivery of a ServiceNow project within tight business time lines. The role described here will require an intensive management of ServiceNow ITSM Processes focusing on Event and Service Availability Management. It necessitates close liaison with the ServiceNow project team, end-client stakeholders, multiple supplier representatives and on & off-shore development team. The engagement will ensure that core defects, enhancements or alternative working methods required to deliver the initial scope for Go Live are identified, agreed, delivered and tested with support from offshore test resources, the deployment of Event Management (interfaced through HP OMI and potential other sources to ServiceNow) is smooth & stable, and the critical elements of Availability Management are available at Go-Live.

Key Skills and Experience Required:

Business Experience:


* Experience in Event Management and Availability Management area in project and operational assignments
* Experience of Service Management implementation/transformation programs as a business analyst (min 3 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
* Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
* Experience of taking ownership for core ServiceNow module delivery with minimal management support
* Working business knowledge of consulting services (including working with offshore development teams)
* Service Management IT industry knowledge, ITIL aware (Foundation minimum)
* Educated to a minimum of higher national diploma level

Personal Skills Required:


* Strong stakeholder engagement skills (including negotiation/mediation)
* Strong customer focus and service attitude.
* High personal motivation and energy.
* Strong personal organizational skills
* Good communication skills - both written and verbal
* Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately
* Composure and the ability to remain calm and dispassionate
* Ability to initiate action - seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole
* Ability to motivate others through effective leadership skills combined with a high level of personal energy and enthusiasm
* Judgement and Sensitivity
* Team work and team motivation in a challenging IT environment
* High affinity to work in an international as well as multicultural environment
* High flexibility and experience in prioritizing tasks
* Ability to deal with variable workload

If you are interested, please send an updated CV to msmith@redsapsolutions.com