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SAP Service Delivery Manager

Location: Ohio, USA Salary: US$1 per hour
Sector: IT Service Provider Type: Contract
Reference #: CR/044282_1499081121

Our Multinational client is looking for a SAP Service Delivery Manager to join the team in Ohio State, USA. This is an exciting opportunity to work in a global and a dynamic organisation.

Ready for a new challenge?

SAP Service Delivery Manager - Contract - Ohio State, USA

Job title: SAP Service Delivery Manager - 6 months

Knowledge and Skills Requirements:

  • Responsible for all SAP services for the US SAP user base
  • Lead the US SAP service function delivering contracted service commitments and continual service improvements
  • Proactively own service risks, control service costs and improve the productivity of services for SAP users
  • Identify and define requirements for new SAP services
  • Lead the continual improvement of Service Delivery standards and the service delivery community
  • Lead, motivate and develop the SAP support team to build business capabilities
  • Work closely with 3rdparty vendors and driving service performance
  • Responsible for advancing solutions by providing guidance on industry best practice
  • Embrace and implement ITIL compliant processes
  • Pharmaceutical industry experience could be beneficial
  • Global multi-cultural organisation/global template experience
  • Ability to use own initiative to manage workload and meet business expectations
  • Team leader and team player
  • Excellent written and verbal communication skills

Education:

Bachelor's degree in information technology / services or another technical field. Any combination of experience in IT project management, vendor, management, SAP and/or other IT- related work will be considered in lieu of Degree.

If you are interested, please send an updated CV to amouigni@redsapsolutions.com

Many thanks,

Asma