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ServiceNow CMDB Analyst

Location: Basel, Switzerland Salary: Negotiable based on experience
Sector: Pharma & Health Type: Contract
Reference #: CR/056262_1542110180

Our Key client at RED is currently looking for a ServiceNow consultant to join a project based in Switzerland. Please find more information below;

Role: ServiceNow CMDB Analyst

Location: Basel, Switzerland

Utilization: 100%

Duration: 7th of January 2019 to 30th of June 2019 (role can start from mid-December)

Business Purpose:

The role as ServiceNow CMDB Analyst is to enable and drive the delivery of a ServiceNow project within tight business time lines. The role described here will require an intensive management of ServiceNow ITSM Processes with focus on Discovery, Configuration Management, CMDB and related processes. This will include close cooperation with the ServiceNow project team, end-client stakeholders, multiple supplier representatives and on & off-shore development. The engagement will ensure that core defects, enhancements or alternative working methods required to deliver the initial scope for Go Live are identified, agreed, delivered and tested with support from offshore resources.

Key Skills and Experience Required:

* Broadly knowledgeable of ServiceNow Discovery with the ability provide advice on overall Discovery and CMDB deployment
* Ability to meet with stakeholders and derive deliverable requirements from such
* Ability to communicate the value and limitations of Service Now Discovery within the project context
* Knowledge of various discovered device types and technical terminology
* Knowledge of overall CMDB management and an understanding of ITSM processes
* Previous experience with validated systems or other experience in a highly regulated industry highly desirable
* Develop and execute test scripts
* Provide support to the Core and Foundation technical team(s)
* Experience with ServiceNow Service Mapping a plus
* Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
* Working business knowledge of consulting services (including working with offshore development teams)
* Service Management IT industry knowledge, ITIL aware (Foundation minimum)
* Educated to a minimum of higher national diploma level

If you are interested, please send an updated CV to msmith@redsapsolutions.com