SAP Support Manger needed to join a well-established and fast growing client of mine, who have a number of world famous clients on their roster.
You will manage a team of 1st and 2nd line support IT Consultants. The ERP system being SAP. The SAP Support Manager is responsible for the design and maintenance of comprehensive, cost effective and deliverable SAP Support Solutions. You will be responsible for managing a large professional team of people. This is a crucial hire for the business and the skills needed are as follows:
- To effectively manage team of 12- 15people.
- Manage difficult business situations including escalations
- Manage the design and implementation of process and process improvements
- Manage Staff and operational planning
- Minimum 5 years Managerial Experience
- Demonstrable IT Service Management Experience
- Good knowledge of incident, problem management and change management tools
Telephone interviews can happen immediately for the right candidates (as soon as 3th of July) so please call me asap on +44207107 7784 or reply to this advert with an updated CV