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SAP Service Delivery Manager- Contract- Ohio State, USA

Location: Ohio, USA Salary: Negotiable
Sector: Pharma & Health Type: Contract
Reference #: CR/044282_1498998711

SAP Service Delivery Manager- Contract- Ohio State, USA

Our global Pharmaceutical client are looking for a SAP Service Delivery Manager to join the team on an interim basis to take accountability for managing Stakeholders, Third-Party vendors and driving service performance/improvements to meet business user expectations.

Requirements:

-Responsible for all SAP services for the US SAP user base

-Lead the US SAP service function delivering contracted service commitments and continual service improvements

-Proactively own service risks, control service costs and improve the productivity of services for SAP users

-Identify and define requirements for new SAP services

-Lead the continual improvement of Service Delivery standards and the service delivery community

-Lead, motivate and develop the SAP support team to build business capabilities

-Work closely with 3rd party vendors

-Responsible for advancing solutions by providing guidance on industry best practice

-Embrace and implement ITIL compliant processes

-Pharmaceutical industry sector knowledge (beneficial)

-Global multi-cultural organization/global template experience

-Ability to use own initiative to manage workload and meet business expectations

-Strong communication, collaboration and organization skills

Role: SAP Service Delivery Manager

Duration: 3-6 months

Location: Ohio, USA

If this is of interest please submit your resume for immediate consideration.