SAP Infrastructure Lead

Location: City of London, London Salary: £70000 - £80000 per annum + benefits
Sector: IT Service Provider Type: Permanent
Reference #: PR/044604_1500284433

RED is currently looking for SAP Infrastructure & Environment Lead to join a global end user in the City of London, this is a great opportunity to work on some cutting-edge technologies and a brand new implementation project.

The SAP Infrastructure & Environment Lead is responsible for the management of the SAP Infrastructure and Environment providing technical support and leadership. Including establishing standards and requirements, evaluating and directing enhancements, and implementing solutions to support the SAP Environment. Designs and develops SAP maintenance requirements and specifications to ensure the system is meeting corporate needs.


  • Interacting with a third party to configure, monitor, tune, and troubleshoot theSAP Infrastructure and Environment.
  • Provide Operational Excellence for SAP Infrastructure and Environment by enforcing best practices
  • Accountable for driving SAP system maintenance, and ensure these meet business requirements and service level agreements (ie Early Watch Alerts, Live Compare for consistency across systems, SAP Transport Aging)
  • Own Environment Management Plans for GPMS Applications in scope
  • Coordinate with regional delivery manager to align environment management plans (for systems not in AMS scope - tier 1 systems)
  • Participate in the Annual SAP application maintenance and upgrade plan review facilitated by the Application Management Services Partner (AMS)
  • Align the maintenance plan with approved outage windows
  • Govern SAP System Refreshes planned and delivered by AMS
  • Conduct regular check on the accuracy of the Configuration Management Database (CMDB) and all Environment documentation maintained by AMS for all SAP Environments
  • Own the technical maintenance roadmap
  • Work with the companies Support Partner, assess operational quality, identify gaps, and manage closure of gaps in SAP Interfaces and integration point, including
  • Ensure effective Error Trend Analysis and Problem Management
  • Provide support for Major Incident Management and ensure timely resolution of Major Incidents
  • Ensure SAP functional best practices are adhered to during Incident and Problem investigation and resolution
  • Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
  • Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances
  • Provide appropriate assessment of SAP Changes in relation to the infrastructure and environment.
  • Perform detailed planning & project management of implementation activities for updates & patching where required
  • Perform systems health audits to validate system status & report to SAP Team Lead
  • Perform effective Weekly Operational Review with Support Partners


  • The role requires an individual with a solid background in SAP ECC over Hana.
  • Knowledge & Experience with designing a SAP landscape
  • Certified SAP Hana Consultant
  • Pro-active collaboration and stakeholder management will be second nature and a core strength.
  • Ability to influence internal departments in order to obtain co-operation;
  • Strong SAP support skills, ideally developed through solid experience;
  • Technically proficient in SAP Hana ECC6
  • Experience of working cross-culturally and cross -functionally, and ability to adapt personal style to different environments;
  • ITIL v3 Foundation would be an advantage
  • Previous experience of supporting SAP Core applications over HPE Systems (C7000/C9000 Series)
  • Experience of working in a fast paced environment with demanding deadlines and a desire to deliver to milestones would be a distinct advantage.
  • Preferred knowledge of data center infrastructure to help optimize the SAP system environment, plan and co-ordinate timely delivery.
  • Should be able to optimize maintenance solution to close to zero downtime maintenance.
  • System builds and configuration.
  • Configure system with solution manager for Early Watch services and technical monitoring
  • Performance tuning, troubleshooting, go live support
  • Interaction with the client team and supporting the team through the implementation process
  • Interacting with various other teams during system build and implementation process

Technical & Specialist Knowledge

  • Solid SAP Infrastructure and Environments support/project experience
  • Sybase and MS SQL experience would be beneficial
  • Experience and ideally certified for SAP Hana
  • Experienced with the following SAP/3rd party components:
  • Experience with Fiori would also be beneficial
  • Will preferably have experience in installations, upgrades and potentially migrations.
  • UNIX/Linux experience
  • Experienced in Virtualised Environments
  • Experience with the setup, configuration and management/troubleshooting of interface/connections to non-sap environments
  • Security and Authorisations skills preferable.
  • ERP 6.0 EHP 7 (ECC 6.0) on Hana
  • BW 7.5 with BPC on Hana
  • PI/Process Orchestration 7.5
  • Netweaver Java 7.4 with Redwood Cronacle 9.0
  • Solution Manager 7.1/7.2
  • GRC 10.1
  • Identity Manager 7.2
  • HPE