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SAP CRM Consultant

Location: Warsaw, Poland Salary: Zlotych14000 - Zlotych16000 per month
Sector: Manufacturing Type: Permanent
Reference #: PR/036783_1496738803

Our client is currently working on a global strategic business transformation program aimed at standardising their major business processes globally and introducing SAP. The SAP Application Management team is a globally acting group that handles all SAP Business Users concerns. For our global SAP Application Management organisation, they are looking for an experienced,

SAP CRM Sales and Marketing Consultant

This is a position in a Global team with team members in Asia, Europe, and the Americas with a joint commitment to supporting the SAP business users in all the client's units in the day-to-day operations. As part of the SAP Application Management team within corporate IT, your main tasks and responsibilities are:

  • Second Level Support for Integrated ERP Solution in CRM (Incident, Change, Problem management)
  • Design, specification, test, documentation, and implementation of changes to business processes
  • Resolution of system and process issues occurring in the productive environment
  • Analysis & monitoring of critical customer situations in CRM and ECC
  • Monitor and enable SLA fulfilment on all support levels
  • Partner with Business Power Users in their daily work, especially after Go-Live of new units
  • Close cooperation with global Functional Teams and India Delivery Center
  • Professional, proactive communication with business users and colleagues

Required Skills and Experience:

  • At least 3 years working experience with SAP CRM
  • Profound Experience in SAP CRM Sales and Marketing
  • Experience in WebUI Customizing
  • Experience in supporting an integrated ERP solution
  • Proficient in English written and spoken
  • Strong team player with a critical, yet result-oriented and positive attitude
  • Ability to work in a global environment (cultural awareness)
  • Long Term Commitment

Preferred Skills and Experience:

  • Profound Experience in SAP SD
  • Experience in 1 of the following modules: WebChannel/hybris, Mobile/SUP, CRM Middleware