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Salesforce (CRM) Program Manager

Location: Munich, Bayern Salary: €110000 - €140000 per annum
Sector: Manufacturing Type: Permanent
Reference #: PR/052645_1531220787

CRM (Salesforce) Program Manager (m/w) - based in Munich Area.

Reporting to VP level

Tasks

  • Carrying full delivery responsibility for the global CRM (Salesforce) roll-out program
  • Steering definition, build & roll-outs of global templates including localisations, improvements and releases
  • Managing the CRM demand process, budgeting & program team staffing
  • Strong understanding of influencing factors of successful CRM roll-outs
  • Executing effective communications and engagement with business stakeholders at all levels
  • Creating alignment of CRM Program with other important programs
  • Steering company and consulting partner resources as one team (people management)
  • Definition and Implementation of Program and Project Management standards

Competencies

  • Strong consulting background in a renowned global consultancy or similar in-house position within large scale global organization
  • Deep business background and process understanding, strong commercial and service process background
  • Comprehensive experience in managing global program roll-outs in a wide spread business environment
  • Exceptional skills in business requirements collection, evaluation and translation to IT capabilities
  • Strong IT & CRM program roll-out background, excellent know-how in Salesforce and of the Salesforce ecosystem
  • High proficiency in stakeholder management, change management, project management, as well as IT industrialization
  • Good understanding of Agile development methods and enterprise architecture concepts
  • Excellent communications skills - ability to build engagement across time-zones and cultures and establish working relationships with senior stakeholders
  • Willingness to travel
  • Fluency in English, German language skills a plus