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Quality Engineer/Customer Experience Engineer

Location: Cork, Republic of Ireland Salary: €250 - €300 per day
Sector: Consultancy Type: Contract
Reference #: CR/069712_1585054172

Quality Engineer/Customer Experience Engineer / Cork / 5 months / Start ASAP

The contractor is expected to be able to start in 1 - 1.5 months depending on how the COVID situation plays out and the end date is likely to be at least till September 2020 with a possibility to extend till December 2020.

Key responsibilities:

Conversational Engineering develops next generation AI and NLP solutions to support project Customers. Our mission is to maintain a comprehensive and effective support and sales experience for customers around the globe. Our chat program is growing rapidly to new channels and we are looking for someone who can help manage the quality of the overall experience as the platform grows. You will partner closely with our product and development teams to ensure product quality and great customer experience. This includes uncovering hard to find scenarios and bugs.

Key Qualifications:

  • You have high attention to detail, and you are good at finding edge cases
  • You have experience working on projects across languages and geos, multiple channels
  • You are familiar with Agile development processes and testing methodologies, and you can scope/prioritise testing responsibilities
  • You have good communication, organisation and coordination skills
  • You have strong analysis, problem solving, and troubleshooting techniques
  • You have experience prioritising issues in problem tracking software applications
  • You don't mind working independently
  • You have knowledge of iOS and are familiar with the features of the iMessages application
  • You are familiar with basic Machine Learning and NLP concepts
  • You've worked with Chatbots, Conversational AI or IVR systems
  • Additional language speaking / reading skills a plus, but not required

Core functions:

  • Maintain in depth understanding of end-to-end experience and setups
  • Define strategy for evaluating and maintaining customer experience across new geos and channels
  • Work with cross functional teams to validate end-to-end quality
  • Raise and prioritise gaps in experience based on solid understanding of expected experience
  • Build a strong understanding of the overall program objectives to assist with triaging and troubleshooting issues to the correct teams
  • Computer Science degree or equivalent Engineering degree, with industry experience

Education & Experience:

Computer Science degree or equivalent Engineering degree, with industry experience