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ITSM Project Manager

Location: Switzerland, Switzerland Salary: Negotiable based on experience
Sector: Pharma & Health Type: Contract
Reference #: CR/044055_1497519858

Our Key Account client at RED is looking for an ITSM project manager with around 7 years of experience, with a recent focus on ServiceNow. Please find more information below;

  • Support ITIL process transition from Remedy to ServiceNow with focus on operation processes (Incident Mgt / Config Mgt / Problem Mgt / Change Mgt).
  • Strong understanding of pharmaceutical global Service Management environment.
  • Contribute to Data Harmonisation process for IT operations, Establishing Data Governance model, contributing to defining Data Architecture Blueprints, Reference and Master Data Management, Data Quality and Lifecycle Management.
  • Required expertise and good/extensive track record in process analysis, common terms definition and data modelling.
  • ITIL Expert with proven experience with ITSM Tools (RoD and SNow) both from definition and operation standpoint.

If you are interested please send your CV to msmith@redsapsolutions.com