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IT Service Desk Team Leader

Location: England, England Salary: €4000 - €4750 per month + Benefits
Sector: Manufacturing Type: Permanent
Reference #: PR/044553_1499856956

IT Service Desk Team Leader - Brussels

One of RED's clients are currently looking for a IT Service desk team leader to head up their Service desk team. You will be responsible for the development of their service desk, maximising the satisfaction of our internal customers with a focus on professionalism. Further motivate you and support the Service Desk staff as their coach.

Responsibilities:

  • Overall responsibility for the day-to-day management of the Service Desk team and provides the capacity planning.
  • Organise and manage the internal projects within the Service Desk team
  • Manage and improve internal processes, work instructions and tools.
  • Lead the Service desk team, introducing the latest developments within the Service desk function.
  • Determine the priority of incoming requests to the service desk team
  • Debugging the common problems and finding solutions
  • Responsible for developing the Service desk staff and assisting them in their performance and daily tasks

Skill sets required

We for a consultant with the following experience:

  • Proven experience in setting up and professionalise a service environment.
  • You have a bachelor in IT direction or the equivalent through experience.
  • Experience in managing a team of 5 people
  • You have a extensive knowledge of Microsoft products Office - Windows, hardware and network knowledge.
  • Strong ability to work in a fast pace environment and in a growing team whilst adhering to strict deadlines

If you feel that your skill set is a match to our clients needs then please forward an updated CV with a current contact number and a member of our team will be in touch.