Head of SAP Operations

Location: Würzburg, Bayern Salary: €110000 - €120000 per annum
Sector: Manufacturing Type: Permanent
Reference #: PR/051667_1562319829

Head of SAP Operations

The role reports directly into a Vice President and is responsible for building the SAP System Support function from scratch within a global IT environment.

* Manage all SAP Application Management Operations including ERP, GRC, and Business Warehouse etc.
* Ensure Services and Service Level for the SAP applications delivering Support globally 24/7
* Define KPIs & ensure system monitoring (including Early Watch Reporting)
* Ensure all SAP Operations processes & related support processes, change management processes and maintenance window definition
* Release management including transport management & change management of major or minor SAP releases
* Operate as gatekeeper to ensure the quality of new SAP solutions
* Manage integrational aspects to meet availability / quality targets
* Develop own people and skills
* Continuously improve processes, tools, procedures as well as organization / responsibilities
* Exchange experience with other system owners

* At least 10 years' experience within a similar, international SAP leadership role
* Leadership and people management
* Management professional with experience of both local and multinational leadership
* Collaboratively provides direction and guidance to own team & able to interact positively with people of all levels of experience
* Ability to build a business unit from scratch - Experience in recruiting and building up a team of SAP Systems colleagues including Transportation coordinators, Applications consultants, and Integration management consultants
* Delivers on financial and qualitative targets in own area of responsibility
* Methodological expertise
* Project Management experience within SAP
* ITIL Service Mgt.
* Moderation and facilitation, conflict management and collaboration
* Strong change management profile
* Subject-matter expertise in own application
* SAP BASIS within the context of GTS, GRC, BW, ERP as well as Netweaver
* SAP EHP, HANA & Solution Manager experience
* Experienced in controlling and monitoring the operational business of SAP Applications
* Extensive expertise related to IT service delivery
* Other skills
* Fluent in German and English
* Travel - c30% travel required