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---Functional ServiceNow Consultant

Location: Sweden Salary: Negotiable
Sector: IT Service Provider Type: Contract
Reference #: CR/082116_1627284331

RED SAP Solutions - ServiceNow Consultant - 6 Months - REMOTE - ASAP

On behalf of our Global Key Partner, RED is currently looking for a ServiceNow Consultant to participate on a a ServiceNow implementation for an automotive client.

Please find details here below:

Role: Role: ITSM/ServiceNow Functional specialist - Service Catalog & Request Management
Start: ASAP
Location: REMOTE
Capacity: Full time (5 days /week)
End: 6 months
Language: English Proficiency level.

Area / Scope:

Request To Fulfill (R2F)

  • Service Request Management
  • Service Catalog
  • Product Catalog

Purpose:

The mission for the ITSM/ServiceNow Functional specialist is to be a recognised expert in the area, recognised for excellent knowledge and practical experience of the area in scope

Work content:

  • Provide Support, e.g. coaching and training, on how to practically use processes/practices, methods and tools in day-to-day work
  • Develop, Maintain and Provide relevant user documentation and work instructions.
  • Develop, Maintain and Provide training material and training/coaching sessions based on needs and requests
  • Contribute to the investigation of Business needs and requirements
  • Contribute to defining Change Request proposals
  • Contribute when proposing prioritisation of Change Requests
  • Contribute to development, maintenance and improvement of the Processes/Practices and Methods including related Tools, to reach the required performance and capabilities in Client's IT Community.
  • Contribute to defining, planning & execution of User Acceptance Test (UAT)
  • Contribute to defining the business requirements for hand-over from projects to maintenance

Competence needed:

  • Good and documented understanding of relevant Industry Best Practices regarding processes/practices (e.g. ITIL), Methods and Tools (e.g. ServiceNow)
  • Excellent knowledge/understanding, and proven practical experience in, ServiceNow functionality development, e.g.

o Design of Service Requests, Order guides, Bundles and work flows, Integration/Bonding

o Service & Product Catalog design and creation

  • Deep understanding of the criticality of the information used in the process
  • Dedication to increasing delivery quality and effectiveness
  • Good pedagogical skills and enjoying support, coaching, and training.
  • Excellent communication and presentation skills and capability of managing stakeholders
  • Complete proficiency in English is a requirement.

If you are interested and available, please apply or send an email to ldascalitei@redsapsolutions.com for immediate consideration. Interviews can be arranged immediately.