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Delivery Enablement Manager

Location: Texas, USA Salary: BOE, Benefits
Sector: General Services Type: Permanent
Reference #: PR/069961_1585837694

Partner Delivery Enablement Manager

Summary
The Partner Delivery Enablement Manager works very closely with Partner community as well as internal Channels, Sales & Services teams and is responsible for ensuring that Partner deployments of Client software are setup and delivered successfully. This ultimately enables us to maintain our high levels of client satisfaction, enables growth in our delivery community and ultimately helps grow our business.
This position (part of the Global Partner Enablement team) will be working in the Americas region reporting directly to the Head of Global Partner Delivery Enablement.
Responsibilities
* As part of on-boarding process for Partners, introduce them to the Services side of the organization and take them through the enablement journey
* Build relationships with key Partner personnel and provide them with guidance and support on how to setup and build a successful delivery practice
* Educate Partners in deployment best practices & successful project setup and structure
* Ensure that Partners are aware of the deployment tools available
* Monitor Partner delivery capability with offerings
* Educate and support Partners with pre-sales project scoping efforts
* Assist with the sales process for the services portions of Partner led deals
* Sell the value of engagement on Partner led projects
* Ensure that Professional Services engagement is in line with Partner delivery capability and client complexity - being engaged for the right amount of time at the right time in order to deliver successfully
* Co-ordinate Partner training engagements and events such as Skills Camps & Webinars
* Sell the value of Training and Certification to build successful delivery resources
* Market Partner Training, Certification & Delivery services and educate the Channels & Alliances team on the value of these for Partners
* Assist with tracking the success of Partner led projects
* Track and report on the overall partner delivery capability in region
* Build strategic working relationships with Channels team, specifically the Partner Managers in region
* Assist Partner Managers in managing the business relationship with assigned Partners
* Participating in Partner QBR events providing delivery feedback
* Identifying opportunities to improve our Partner Delivery Enablement processes and resources
Experience Requirements:
* Bachelor's degree or equivalent work experience (technical degree or master's degree a plus)
* 8+ years' work experience in a client-facing role, preferably with experience in a Professional Services management role
* Strong customer facing skills (executive presence, writing skills, phone skills)
* Demonstrates a highly professional demeanor
* Strong leader and advisor
* Demonstrable success as a strong negotiator and influencer
* Experience with deploying or supporting enterprise software strongly preferred, especially in a SaaS environment and/or an Identity and Access Governance context
* Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
* Ability to set and communicate expectations; skill in mediating and resolving problems
* Must be highly organized and able to prioritize and process a number of tasks concurrently
* Strong judgment with the proven ability to balance growth, retention and profitability business goals against operational constraints and risk


Travel Estimated from 10% to 20%

Remote Option